Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
How long does it take to receive an order?
Our average delivery times are 1 to 4 working days.
Where do we deliver and what are the delivery costs?
We deliver to Europe and internationally and our delivery costs vary depending on the country .
Where do we come from?
We ship our packages directly from our warehouse located in France.
Who delivers my item and what are the delivery times?
Your items are delivered via the carrier chosen during your purchase.
Relay point opening times vary and are generally available in your tracking.
What happens if no one is home?
Don't worry, your items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I entered the wrong delivery address, what should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
Is your site secure?
This site is 100% secure. And to be honest, we could even say that it is 300% secure.
Here's why:
First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).
Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, regarding payment, we use Stripe and Paypal which are the benchmarks in terms of security for transactions on the Internet.
In summary, you order in complete security
What are the payment methods?
Currently, you can pay by credit card and Paypal on our site. We do not accept bank checks, transfers or payments on receipt.
